Refund policy
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Refund policy

Return and Exchange Policy FAQs

Frequently asked questions about returns, refunds, and exchanges.

What is the Return Policy?

We want to make sure each customer is satisfied with their purchase. If you’re looking to return your Pedal Commander Unit, we offer returns within 30 days of you receiving your order. You can return your PC Unit for a refund to the original payment method. There is a $9 Processing Fee that will be deducted from your original purchase price, allowing us to inspect the PC Unit for resale and replenish what was used in the kit.

  • When returning the Pedal Commander, the shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides a tracking number to ensure that your return makes it back to us. (We can provide a return shipping label, however, $10.99 will also be deducted from your original purchase price.)
  • If the Pedal Commander is not returned in its original condition (broken/damaged/missing parts), then an additional Restocking Fee will be deducted from your original purchase price. Depending on the damage, you may qualify for a partial refund. We will assess the conditions once we receive the product back and notify you if the return does not qualify for a full refund. Please keep in mind that “Peace of Mind Shipping Insurance” and “Extended Warranty” are non-refundable.

How do I return?

  • Please contact customer service at [email protected]
  • Once your request is approved, you will receive a confirmation email with our shipping guidelines.

What items are returnable?

Pedal Commander Units that are

  • Within 30 days from the date of delivery.
  • In their original condition with no damage to the cables or the unit itself.
  • In the original Pedal Commander packaging with the serial numbers uncovered.

What are the refund options?

The following refund options are supported:

  • A refund will be processed to the original payment method.

What items are non-refundable?

  • Air Fresheners
  • Brackets
  • Decals
  • Donations
  • Face Mask
  • Hats/Bennies
  • Jackets/Hoodies
  • Lanyards
  • Shipping Insurance
  • Extended Warranty
  • Stickers

The item(s)  that I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of delivery.

What is the Exchange Policy?

If you are looking to exchange your Pedal Commander Unit for whatever reason, we offer exchanges within 30 days of receiving your order that was purchased directly from an authorized reseller or the Pedal Commander website. You can return your product for an exchange with a different Pedal Commander Unit at no charge, however, you will be responsible for the shipping costs.

We allow the exchange of a purchased Pedal Commander Unit within the first 30 days of purchase. Please contact [email protected] to receive exchange instructions. Once the exchange request has been submitted and approved, you will receive an email with additional instructions.

**All International customers are responsible for the exchange shipping costs.

How do I ship the items back?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I receive my refund?

Once you have submitted your return request, you will be informed if the request has been approved or rejected. If approved, the return request will be processed within 5-7 business days after the submitted form.

Once your returned item has been received and inspected by our receiving department, you will receive a notification via email stating that your refund has been issued. All refunds will be credited back to the original payment method used at the time of checkout.

Will the original shipping be refunded?

Due to the shipping label being purchased from the shipping facilities and the package being delivered to the customer, the original shipping will not be refunded.

My question(s) has not been addressed….

If you have any other queries regarding returns or refunds, please reach out to us at [email protected]