We ship orders to the address provided by the customer at checkout. Once an order is forwarded to shipping, we will not be able to correct the address to which it is delivered.
If you entered an incorrect shipping address, please read the following options which can be taken to resolve the issue.
1. Contact the post office:
If the package is being delivered to the same town, but the street or house number is incorrect, you should be able to contact your local carrier and request a local pick-up. This will prevent the package from being delivered to the wrong shipping address that was entered.
2. Wait for the package to be returned to us:
The package may be refused by the resident at the current address or delivered by the carrier. In these instances, the package will then be returned to our warehouse, and we will contact you to ask for the next step.
3. Contact the reception desk:
If the address the package was shipped to has a reception desk, you can contact them to see if they have received your package. Tell them to keep an eye out for your package and return to the sender or keep it there for you to pick up.
We, unfortunately, are not able to issue refunds or replacements for orders that were placed with an incorrect shipping address.