Pedal Commander looking for a Customer Service Representative to join our Social Media team!

You will be responsible for answering customer service inquiries on a variety of social media networks including Instagram, Facebook, Twitter, and Youtube. The preferred candidate will be fluent in Spanish and/or French, both written and spoken.

• Proactively monitor Facebook, Twitter, and other social media channels for customer feedback and concerns
• Develop deep awareness of our products to address user inquires that include, but are not limited to product compatibility, benefits/features, installation requirements, and basic application troubleshooting
• Engage on social media platforms by responding to questions, liking different posts/comments, and evaluating reviews/feedback
• Professionally respond to and resolve customer service issues, exchanges, returns, refunds, shipping, and complaints

• Minimum 1-2 years of previous customer service experience particularly with written forms of customer service
• Basic Knowledge of Social Media
• Excellent written communication skills: grammar, sentence structure, and spelling
• Strong typing skills

• Strong customer service orientation and aims to exceed customer expectations in conjunction with company goals
• Attention to detail and strong organizational skills
• Ability to work in a fast-paced team environment
• Excellent written and oral communication skills
• Bilingual Preferred - Can read and write in Spanish and/or French
• Automotive knowledge is a plus